Privacy Policy - ActiveSpace (Richings Park) Ltd
Privacy Policy
ActiveSpace (Richings Park) Ltd Last Updated: 18/7/2026
1. Introduction ActiveSpace (Richings Park) Ltd (“ActiveSpace”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you become a member of ActiveSpace, visit our facilities, use our services, interact with us online, or communicate with us.
ActiveSpace operates as a members-only fitness club located within Richings Park Sports Club.
2. Who We Are
Data Controller:
ActiveSpace (Richings Park) Ltd
Address: 2 Fauna Close Stanmore Middx HA74PX
Email: info@activespace.fit
For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
3. Information We Collect
We may collect and process the following categories of personal information:
Personal Identification Information
• Full name
• Date of birth
• Postal address
• Email address
• Telephone number
• Emergency contact details
Membership Information
• Membership type and status
• Attendance records
• Booking and class participation history
• Account and payment information
Health and Fitness Information
Where necessary and with your consent, we may collect information relating to:
• Medical conditions relevant to exercise participation
• Injuries or physical limitations
• Health questionnaires and fitness assessments
This information is treated as special category data and is handled with additional safeguards.
Payment Information
Payments may be processed through third-party payment providers. We do not store full payment card details on our systems.
Technical Information
When you use our website or online services, we may collect:
• IP address
• Browser type
• Device information
• Website usage information through cookies and analytics tools
CCTV Images
For security and safety purposes, CCTV may operate within certain areas of the facility.
4. How We Use Your Information
We use your personal information to:
• Administer memberships
• Provide fitness and wellness services
• Manage bookings and attendance
• Process payments
• Communicate important membership information
• Respond to enquiries and customer service requests
• Maintain the safety and security of members and staff
• Comply with legal and regulatory obligations
• Improve our services and member experience
Where you have provided consent, we may also send marketing communications regarding services, promotions, events, and offers.
5. Legal Basis for Processing
Contract – To provide membership services and fulfil our obligations under your membership agreement.
Legal Obligation – To comply with applicable laws and regulations.
Legitimate Interests – To operate and improve our business, maintain security, and communicate with members.
Consent – Where required by law, including certain marketing communications and the processing of health-related information.
You may withdraw consent at any time.
6. Marketing Communications
If you have opted in, we may send you information about:
• New services
• Club updates
• Promotions and offers
• Events and activities
You can unsubscribe from marketing communications at any time by following the instructions in our communications or contacting us directly.
7. Sharing Your Information
We may share personal information with trusted third parties where necessary, including:
• Payment processing providers
• Membership management software providers
• IT and website service providers
• Professional advisers, including legal and accounting services
• Regulatory authorities where required by law
We do not sell your personal information to third parties.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Access to personal information is limited to those who require it for legitimate business purposes.
9. Data Retention
We retain personal information only for as long as necessary to:
• Fulfil the purposes described in this policy
• Meet legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the information.
10. Your Rights
Under UK data protection law, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent where processing relies on consent
• Request transfer of your information where applicable
To exercise any of these rights, please contact us using the details provided above.
11. CCTV
Where CCTV is in operation, recordings are used for:
• Crime prevention and detection
• Protection of members, staff, and visitors
• Health and safety purposes
Recordings are retained only for as long as reasonably necessary and may be disclosed to law enforcement authorities where required.
12. Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website usage.
You can manage cookie preferences through your browser settings. Further details will be provided in our Cookie Policy where applicable.
13. Children’s Privacy
Membership services are intended for individuals aged 18 and over unless otherwise specified. Where junior memberships or activities are offered, parental or guardian consent may be required.
14. Complaints
If you are concerned about how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office
(ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
15.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website and made available to members.
We encourage members to review this policy periodically to stay informed about how we protect their information.