ActiveSpace Terms & Conditions:
Your Membership
1: Your membership commences once you
have agreed to the club rules in the signup process and your membership will be
activated on the date you specify.
2: You will be entitled to all the
rights and privileges of the type of membership chosen.
3: The joining fee / initial payments
/ Pre-paid or Annual payments are due and payable immediately upon execution of
the agreement and are non-refundable.
4: Members must tell us immediately
of any changes of address, email or telephone numbers.
5: Membership is personal and
non-transferable.
6: A membership pin number will be
issued to each member when they join ActiveSpace.
7: All members’ profiles must have a
clear photograph of the registered member’s face.
8: Members must not lend their
membership pin number to anyone else as the membership is personal and covers
only the member’s use of ActiveSpace. Failure to follow this will result in
termination of your membership.
9: Members and guests must be over 16
years old (proof of age may be requested).
10: You may not bring into, or use
the club under the influence of alcohol or any drugs or substance, which may
affect your ability to exercise safely.
Lost Property:
1: Members are solely responsible for
their own belongings whilst visiting the club. ActiveSpace accepts no
responsibly for loss or damage to personal property.
2: We advise members not to bring
valuable items into the club.
3: ActiveSpace endeavours to
return items handed into lost property, however, we cannot be held
responsible for loss or damage; items will be kept for no longer than one week.
Club Use:
1: You must declare a medical issues
before using the club. You are accepting full responsibility that you are fit
to train in ActiveSpace & ActiveSpace will not accept any responsibility
for the member using the facilities.
2: All members must complete
induction session from a member of ActiveSpace team.
3: You must use club facilities and
gym equipment in a proper manner and should seek instruction before using
unfamiliar equipment.
4: You will be liable for any damage
caused to the equipment or facilities through your negligent use.
5: It is essential that appropriate
exercise clothing and shoes are worn whilst exercising. If you choose to
wear garments for religious beliefs, which we deem to be unsafe for exercise
then ActiveSpace cannot be held responsible for any resulting accident or
injury.
6: You must use a towel at all times
and you are required to wipe down gym equipment after use.
7: You are asked to arrive at the
club at least 5 minutes prior to any personal training or complimentary
training session. We reserve the right to refuse to re-book an appointment for
you if you repeatedly cancel (with less than 24 hours’ notice), or fail to keep
an appointment for services and/or exercise programs.
8: Food may not be taken onto the
raised floor or into the studios.
9: Gym bags, coats or jackets are not
to be taken onto the raised floor or into the studios. Lockers are provided for
this.
10: Mobile phones may be used on the
raised floor and in the studios, but the taking of videos and still pictures is
strictly forbidden.
Termination of Membership:
1: Cancellations cannot be processed
until all debt on a membership has been settled.
2: No refund will be given for any
unused membership including annual payments and Student memberships regardless
of the reason.
3: ActiveSpace reserves the right to
terminate or suspend a membership at any stage at its sole discretion. The
member will be unable to join or use any ActiveSpace facilities. and we will not give you any refund.
4: Breach: This agreement can be
cancelled if we are in breach of contract.
5: To cancel a membership, email
info@eactiv.co.uk (from your registered email address on your membership).
6: All cancellations require a 30
day notice period – payment is still due in within the cancellation period.
7: There is no need to cancel your
direct debit, our team will do this for you as cancelling your direct debit
will stop your entry to the gym immediately but you will still be required to
make payment for your notice period.
8: A £15 administration fee will be
added to your account monthly for any missed payments or if you do not have a
valid direct debit in place.
9: On the flexible membership
options, you may terminate your membership by following the above procedure.
Automatic Renewal:
1: Once you have completed the minimum monthly direct debit payments we will automatically continue collecting the Direct Debit Payment Amount every month at your joining rate. Your membership will be extended by one month for each payment (“Renewal Period”).
Guests and Visitors:
1: Members may bring guests to the
club subject to paying a guest fee this is for gym use only.
2: Each guest may only use a free
guest pass once. After one free visit, all guests will be required to pay
the guest fee, regardless of whether they are in possession of a free guest
pass or not.
3: All guests must complete a Health
Commitment Statement.
4: Certain former members, persons
who have applied for memberships but have been rejected, and former members of
staff, may be ineligible to be a member, or guest, of eActiv Health Lounge. If
in doubt, the member should check with the club management for advice.
Freezing Memberships:
1: This agreement may be frozen from
the 1st of a month for a fee of £5 per month.
2: Freezing is for a minimum of one
month and a maximum of 6 months.
3: To freeze a membership, you can
either email us at: info@eactiv.co.uk (from your registered email
address on your membership) or complete a form in person at the gym. It is your
responsibility to ensure we receive this notification.
4: Freeze is not permitted on any
Pre-paid or Student membership.
Payments:
1: If you join ActiveSpace on a
pre-opening reduced monthly fee, you will receive this price whilst you remain
a member of ActiveSpace. If you cancel your membership and re-join at a later
date you will pay the standard membership fee.
2: We will advise you by email giving
not less than 30 day’s notice of any rate changes to our standard rates. It is
your responsibility to ensure that we have a current email address for you, as
all communication will be via email.
3: Please note a £15 administration
fee will be added to your account monthly for any missed payments or if you do
not have a valid direct debit set up.
4: If you fail to pay any amount due
under this agreement for a period of more than thirty days, then ActiveSpace may
pass the debt to a third-party debt collection company for collection. A
further charge of £15 will also be added when your account is referred.
5: Any further costs incurred in
employing the third-party company will be borne by you the member including
costs in tracing you if you have changed your address without telling us.
Behaviour & Dress:
1: You should not disturb or impair
the use of the club and any other members within it.
2: Inappropriate behaviour is not
acceptable and will not be tolerated.
3: Smoking is prohibited in any area
of the club including the use of e-cigarettes or similar devices.
Group Exercise:
1: Members can book classes in
advance to ensure they have a place. If you book a class and fail to turn up on
3 or more occasions then you will be prevented from booking on any classes in
advance for 1 month.
2: Guests cannot book classes.
Complimentary Passes are subject to class availability & classes cannot be
booked in advance.
3: Class timetables and instructors
are subject to change without notice.
4: You are requested not to open the
doors while a class is in progress as this may interfere with the operation of
the air-conditioning system and disrupt other participants.
5: To avoid disturbing classes, you
are requested to arrive in good time. Entrance to classes will be refused to
anyone arriving late.
6: If you are jeopardising the safety
of a class at any time you will be asked to leave the class. required to follow the car park rules
as set out.
Personal Training:
1: If you wish to cancel a personal
training session more than 24 hours beforehand, there will be no charge. If you
cancel less than 24 hours beforehand, the full lesson price will be charged.
2: Only personal trainers under
agreement from ActiveSpace may conduct business in ActiveSpace.
3: Any member found to be personal
training other members will have their membership terminated without notice.
General:
1: All ActiveSpace facilities will
close at the advertised closing time.
2: You must not behave in an
aggressive, abusive, intimidating, anti-social or threatening manner that may
cause distress to staff or other members.
3: Members must not cause damage to
the premises and or another member’s property.
4: Members / Guests are not permitted
to bring pets (other than guide dogs) onto the club premises.
5: We reserve the right to use any
individual or group photographs or movie shots of you for press or promotional
purposes. However, where reasonably possible, we will ask you to sign a use of
image rights form (A ActiveSpace photography reproduction authorisation form)
to consent to this usage.
7: We reserve the right to show
potential members and other individuals the facilities of a ActiveSpace on a
trial basis.
8: You consent to and waive any claim
in respect of, your image being recorded by CCTV for security purpose and
reviewed at our discretion by our employees and contractors.
9: If we take no action following a
breach of this agreement this will not preclude enforcement of the terms of
this agreement at a future date.
10: There may be occasions where we
close all or part of ActiveSpace of which you are a member. We will do our best
to let you know of such closures in advance of them taking place, unless the
problem is urgent or in an emergency. We will use all commercially
reasonable endeavours to ensure that such closures are kept to a
minimum. You will not be permitted to a partial refund of your membership fees
in such circumstances.
11: Members are deemed to have read
and understood these club rules.
12: You agree to comply with the
Rules of Membership, which are displayed prominently in the club and relate to
opening hours, use of facilities and your conduct. We may make reasonable
changes to these Rules at any time.
13: We will do our best to resolve
any disputes over this agreement. If you wish to take court proceedings against
us you must do so within the United Kingdom. Relevant UK Law will apply.
14: If any part of this agreement is
disallowed or found to be ineffective by any court or regulator, the other
provisions shall continue to apply.
15: We may terminate your membership
with immediate effect if you are in breach of the Club Rules.
Health & Safety:
1: You must use the main entrance to ActiveSpace
when entering.
2: Fire exits, which are clearly
marked, are there in the interests of safety, and you must not interfere with
fire doors or alarms for any reason.
3: You must read the health &
safety notices posted on any equipment or facility in the club and comply with
their recommendations.
4: You must comply with any
reasonable requests made by staff in relation to matters of health and safety.
GDPR Privacy Notice and Consent
Personal and health information will be
processed in accordance with UK GDPR and the Data Protection Act 2018 for
health screening, safety, and membership administration.
I consent to:
□ Health data processing consent
□ Service communications consent
□ Marketing communications consent
Medical Clearance Referral Form
For participants requiring medical approval before exercise participation. Includes healthcare professional assessment, restrictions, recommendations, and authorisation.